Frequently Asked Questions
Everything you need to know about shopping with Folk.
What is Folk's shipping policy?
We offer standard and expedited shipping worldwide. Standard shipping typically takes 3-5 business days within the country, while international orders may take 7-14 business days depending on the destination.
How do I process a return or exchange?
If you are not completely satisfied with your purchase, you can return or exchange any unworn items with original tags attached within 30 days of delivery. Visit our returns portal to start your request.
How can I find the right size for me?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or following the specific fit notes in the product description.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for interest-free installments.
Where are Folk garments manufactured?
We pride ourselves on ethical manufacturing. Our garments are produced in small batches across certified ateliers in Europe and Asia, ensuring fair wages and high-quality craftsmanship.
Can I track my order once it has shipped?
Yes, once your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to monitor your package's progress in real-time.